Refund Policy
Return & Refund Policy
Welcome to Elite Jersey Hub - Fan Gear & Apparel (elitejerseyhub.com). We are dedicated to providing dedicated sports fans across the United States, Canada, the United Kingdom, and the European Union with high-quality fan-edition apparel and vintage throwback jerseys.
1. Overview & Applicable Regions
This Return & Refund Policy applies to all orders fulfilled through elitejerseyhub.com. We comply with cross-border trade regulations, including the Federal Trade Commission (FTC) guidelines in the United States, consumer protection standards in Canada, the European Consumer Rights Directive (Directive 2011/83/EU), and the UK Consumer Contracts Regulations.
2. 30-Day Voluntary Return Window
We provide a 30-calendar-day return guarantee. You have 30 days from the date the tracking courier confirms delivery to initiate a return for unused sports gear, retro throwbacks, or fan-edition jerseys.
Condition for Returns:
- Garments must be unworn, unwashed, unaltered, and free of stains, deodorant traces, pet hair, or smoke fragrances.
- All factory swing tags, stitched labels, patches, and original protective transparent polybags must be present and undamaged.
- Proof of purchase (order confirmation email or transaction ID) must be provided.
Notice for Consumers in the European Union & United Kingdom
By law, customers residing in the EU, EEA, and UK have the right to cancel or withdraw from their order within 14 calendar days of physical delivery without providing any reason. In addition to this statutory right, Elite Jersey Hub voluntarily extends your return privilege up to a total of 30 days under our store guarantee.
3. Non-Returnable & Exempt Merchandise
In accordance with consumer trade exceptions for customized goods, the following cannot be returned or refunded:
- Customized / Personalized Jerseys: Products custom-made to customer specifications (such as individual family names, custom assigned squad numbers, or customized tournament badges) are strictly non-refundable unless manufacturing defects or printing errors occurred.
- Clearance / Final Sale: Items purchased from our clearance sections clearly labeled as "Final Sale."
- Altered or Laundered Items: Any garment that has been through laundry machine cycles or shows evident game-day wear.
4. Return Authorization Procedure (RMA)
To ensure proper tracking and avoid lost packages, all returns must undergo our formal authorization process:
- Submit Request: Contact our team at jerseyhelp@outlook.com with your order number, reason for return, and clear photographs of the product, tags, and packaging.
- Receive Return RMA & Hub Address: Once approved (within 24–48 business hours), you will receive a Return Merchandise Authorization (RMA) code along with designated return hub instructions.
- Dispatch Return: Securely package the goods and send them using a trackable courier (e.g., USPS, UPS, FedEx, Royal Mail, DHL, Canada Post). Email the tracking number to our support desk immediately after dispatch.
5. Shipping & Restocking Cost Breakdown
| Reason for Return | Return Label Cost | Resolution Policy |
|---|---|---|
| Defective, Damaged, or Inaccurate Item (e.g., mismatched player number, tearing, stitching error) |
100% Paid by Elite Jersey Hub | Free brand-new replacement or 100% full refund to original payment source. |
| Customer Remorse / Size Selection Error (e.g., changed preference, ordered wrong size) |
Customer's Responsibility | Full refund of product price. Outbound shipping fees (e.g., $7 flat rate on orders under $67) are non-refundable. No restocking fee applied ($0.00). |
6. International Duties, Taxes & Tariffs
For cross-border orders delivered outside the United States, customs duties, local import VAT, or clearance charges assessed by destination border authorities are non-refundable through our platform. Customers must contact their domestic customs administration to seek duty re-credits upon confirmed cross-border export returns.
7. Refund Timelines & Chargeback Avoidance
Once delivered to our return center, returns are inspected by our quality assurance team within 2 to 3 business days. Upon verification:
- Credit will automatically be applied to your original payment method (Credit Card, PayPal, Stripe, Apple Pay, Google Pay).
- Credit card companies and banks typically take 3 to 7 business days to post the transaction back to your billing balance.
- If you have not seen the funds after 10 business days, contact us at jerseyhelp@outlook.com before filing disputes with your banking provider.
Customer Support & Dispute Resolution
Have questions regarding jersey dimensions, delivery schedules, or return submissions? Reach out directly:
Store Brand: Elite Jersey Hub - Fan Gear & Apparel
Store URL: elitejerseyhub.com
Direct Support Email: jerseyhelp@outlook.com
Response Window: Monday – Friday, 9:00 AM – 6:00 PM (EST) (Tickets answered within 24 business hours)